Over the past two years Vantage Group have been rolling out refurbishments across its 9/11 Bottleshops, fit with internal and external digital signage provided by Phil Hughes Office Solutions.
Olivia McGow, Vantage Group Marketing & Communications Coordinator, outlined its digital signage journey so far.
What were the key reasons for Vantage Group implementing digital signage?
Olivia McGow: 9/11’s use of digital signage is purely for advertising at this point in time. We have screens powered by the Fusion Signage app positioned internally and externally at venues. This gives us the opportunity to promote products to passers by, and customers who are already in-store browsing.
We have a total of 26 stores across seven venues at present and we are in the process of transitioning our remaining 14 stores across to Fusion Signage powered screens.
How does digital signage fit into your marketing strategy?
Olivia McGow: Digital signage has provided a solution to new stores that traditionally would have used printed billboard signs to promote products. We’ve been able to implement digital screens seamlessly so that new stores maintain a similar exterior look to old stores with billboards.
The ability to schedule signage allows us to integrate our promotional program through our several marketing vehicles (website, social platforms, EDMs).
How did you come across Fusion Signage?
Olivia McGow: We began our transition to Fusion Signage nearly two years ago when we opened a new store in New Norfolk and refurbished an older store in Launceston City. We were introduced to it by Ryan Hughes from Phil Hughes Office Solutions. Ryan has been a great help with the implementation of the Fusion Signage-powered screens and our entire digital signage network, in new stores and as we continue to roll them out in older stores. He is very prompt with answering any questions we’ve had, and undoubtedly goes above and beyond in providing assistance.
Tell us about your experience using Fusion Signage?
Olivia McGow: Previous to Fusion, we were using another program to power our screens. As this program became old, it became unreliable and we had a number of problems with its function. Fusion Signage was suggested to us as a reliable app that was very user friendly and easy to set up.
The Fusion Signage app has been a breeze from day one — very achievable to learn quickly and extremely user friendly. We are looking forward to the custom template feature where we can freshen up our current templates.
How often do you update your content?
Olivia McGow: As the Marketing and Communications Coordinator for 9/11, I manage all of the digital screens in stores. The Fusion Signage app is used on a weekly / fortnightly basis, functioning in alignment with our promotional program. I schedule our change overs with Fusion Signage ahead of time.”
How important is good content to you?
Olivia McGow: Engaging and purposeful content is very important for marketing retail products. Fusion Signage allows us to clearly communicate to customers the product, price and the saving of the promotion which will ultimately conclude in a transaction. Our content is updated weekly, fortnightly and monthly in alignment with our promotional program.
The Customer
The 9/11 Bottleshop chain operates 21 retail liquor stores across Tasmania. They are a part of the Tasmanian-owned Vantage Hotel Group that also operate 12 community-based hotels.
The Challenge
9/11 is refurbishing its stores, fit with internal and external digital signage and needed a reliable and user friendly software system to manage their screens.
The Solution
The user friendly interface of Fusion Signage means Vantage Group can use the software with ease and without extensive training, while saving time in managing their digital signage network.